13
5
How does your organisation produce/provide health information for your
service users/patients?
6
Which groups/audiences does your organisation produce information for?
19, (5.9%)
253, (78.8%)
83, (25.9%)
73, (22.7%)
0, (0%)
73, (22.7%)
47, (14.6%)
3, (0.9%)
0
50
100
150
200
250
300
We do not produce or provide
service user information
We produce/write our information in-house
We commission other people to
produce/write information for us
We provide information, but
do not produce it ourselves
We produce service user information
rather than provide it
We work with other organisations
to improve their information
We are an information centre
Don't know
107, (36.6%)
People on a low income
143, (49%)
People with multiple health conditions
103, (35.3%)
People with low literacy or numeracy
124, (42.5%)
People with a learning disability
113, (38.7%)
People with English as a second language
115, (39.4%)
Black and Minority Ethnic (BME)
202, (69.2%)
Women
196, (67.1%)
Men
167, (57.2%)
Children and young people
186, (63.7%)
Older people
255, (87.3%)
General public
0
50
100
150
200
250
300
• Most organisations
produce their
information in-house.
• One quarter
commission other
organisations or
people to produce
their information.
• As expected, most
organisations
produce information
for the general public.
• Between a third and
a half of organisations
produce information
specifically for
groups that are often
associated with low
health literacy, such
as people on a low
income and those
with English as a
second language.
